Contact Us
Our customer support team is available to assist you with account inquiries, technical issues, responsible gambling concerns, and payment-related questions. We maintain compliance with UK Gambling Commission regulations and ensure all player communications are handled securely and professionally. Whether you require urgent assistance or have general queries, we’ve established multiple contact channels to serve you effectively.
Primary Communication Channels
- Live chat support available 24/7 for immediate assistance with account and gaming queries
- Email correspondence at [email protected] for detailed inquiries and formal complaints
- Telephone support: +44 (0) 20 7946 0958 during business hours (Monday-Friday, 9:00 AM – 5:00 PM GMT)
Support Departments & Response Times
- Technical support responds within 2 hours for critical gaming platform issues
- Account verification requests processed within 24 business hours
- Responsible gambling and self-exclusion requests handled immediately
- Complaints regarding fair play reviewed within 5 business days per UKGC guidelines
Last updated: January 16, 2026